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| Business Description |
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Nationally recognized company known for its creative and value oriented approach to solving pest related problems. Member in Good Standing of the Better Business Bureau.
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| Services Offered |
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To request additional information please
call us at (513) 277-0809.
To submit a request please click on the services offered below.
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| Frequently Asked Questions |
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| Q. |
Do you have a customer satisfaction or refund policy? |
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If you are not fully satisfied we will return at no additional charge. If you still are not satisfied we will refund the cost of that treatment. |
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| Q. |
What are your qualifications? Have you been professionally trained or certified? |
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Ace Exterminating has been in business since 1949 and carries licenses and certification for all categories covering the pest management business. |
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| Q. |
What are your rates? |
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Program rates may vary depending on number of service visits or type of service rendered. Generally, hourly rates are $80. |
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| Q. |
Do you offer a service maintenance agreement? |
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Yes, we offer many different maintenance programs. They vary from monthly service to quarterly services depending upon the pest problem. |
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| Q. |
What is your standard warranty? Do you offer any guarantees? |
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We guarantee our services for up to thirty days after a treatment. Of course, this does not apply in instances where poor sanitation or obvious structural defects are supporting the pest problem. |
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| Q. |
If I have a pest problem after you provide treatment, will you come back? |
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We try to respond to service issues within 24 hours or less. Simply call our office and we will reschedule a return visit. |
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| Q. |
If I do not see any pests can I skip a service? |
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The reason you are not seeing pests is because of your ongoing pest control services. Our programs allow for varying service schedules, but do not allow our customers to skip scheduled services. |
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| Q. |
How long are your service visits? |
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Service time at each site varies according to the pest, whether this is a first service visit or part of an ongoing service schedule. Generally, residential service calls are about thirty minutes. |
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| Q. |
How long do treatments last? |
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Longevity of treatments are directly affected by exposure to sunlight, water and other factors. Generally, you can expect most treatments to last about 30 days. |
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| Q. |
Is treatment harmful to pets? |
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Pesticides can be harmful to pets if misapplied. Use strictly follow all federal label guidelines that provide for a wide margin of safety. |
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| Q. |
How soon can I water after your visit? |
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Exterior pest control treatments will not be adversely affected by watering. |
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| Q. |
Are you insured? |
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Yes! We carry full liability insurance and insurance umbrella policies. |
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| Q. |
What makes you different from other pest control services? |
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Ace Exterminating spends an lot of time screening and interviewing its job applicants to ensure that our customers are being serviced by top-quality personnel. All Ace employees must pass a psychological screen, substance abuse testing, criminal background check and motor vehical bureau check. |
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| Q. |
What are your rates? |
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We use the Sentricon Colony Elmination System by Dow AgroSciences. The cost of this system is based upon the linear footage of the structure to be protected. |
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| Q. |
Do you offer a service maintenance agreement? |
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Everything is included as part of the Sentricon System. |
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| Q. |
Do you offer any guarantees? |
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No one can guarantee that your home or business will never again have a termite problem. We do, however, provide a complete warranty. |
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| Q. |
If I do not see any termites can I skip a service? |
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Your Sentricon program includes all service visits. There is no additional charge once the program is in place, other than your annual renewal fee. |
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| Q. |
How long are your service visits? |
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We provide quarterly inspection visits that generally take about 30 minutes. We inspect each Sentricon station looking for termite activity. No other termite service provides ongoing inspections. |
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| Q. |
How long do treatments last? |
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The Sentricon System continues to protect your home as long as you continue to employ our service. Unlike liquid treatments that start to lose their potency immediately after going into the ground, Sentricon continues to work as well as the day it was installed. |
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| Q. |
Is treatment harmful to pets? |
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Sentricon will not harm pets. Liquid treatments can contaminate, but Sentricon cannot. |
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| Q. |
Are you insured? |
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Yes! In addition to general liability we carry specific insurance that covers termite damage, too. |
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| Q. |
If I have a termite problem after you provide treatment, will you come back? |
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We are continually returning to your property to inspect our Sentricon stations. We will see any termite activity long before you are aware of temites. |
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| Q. |
What is your standard warranty? |
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Our warranty provides that we will continue to protect your home from termite invasion and damage from the date of treatment and from every anniversary date thereafter, upon payment of the annual renewal fee that is billed to your one month prior to the anniversary treatment date. |
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